Return & Refund Policy

Last Updated: August 21, 2025

1. Returns Eligibility

  • Accepted: Unworn/unused items in original packaging within 14 days of delivery.
    • Clothing: Tags must be attached.
    • Groceries: Non-perishables only (unopened, undamaged).
  • Non-Returnable: Perishable groceries, hair services, and final sale items (marked clearly).

2. Refund Process

  • Step 1: Email us at hello@kulturalflair.com within 48 hours of delivery with:
    • Order number
    • Photos of damaged/defective items
  • Step 2: We’ll email a return label (U.S. only) or pickup instructions.
  • Step 3: Exchanges or store credit will be processed within 5 business days after we receive the returned item.

3. Exchange & Store Credit Methods

  • Exchanges are subject to product availability. Unavailable items will be issued as store credit.
  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • Size/color exchanges subject to availability. Contact us first to confirm stock.

5. In-Person Returns

Visit us at:

16326 Hillside Garden Lane, Houston

09:00 a.m. to 5:00 p.m. (Call ahead for ready-to-eat meal returns).

Questions? Contact hello@kulturalflair.com or call 936 207 6026.