Best Seller 
FAQ
SHIPPING & DELIVERY
How long does shipping take for groceries/clothing?
Orders ship within 1–2 business days via USPS. U.S. delivery takes 3–5 business days. Track your package via email updates.
Do you ship internationally?
At this time, we only ship within the U.S. Contact us for questions about international orders.
What if my grocery item arrives damaged?
Report damaged items within 48 hours by emailing photos to hello@kulturalflair.com. We'll resolve your claim within 2 business days.
Can I pick up ready-to-eat meals in person?
Yes! Select "Local Pickup" at checkout. We’ll email pickup instructions.
RETURNS & EXCHANGES
Can I return clothing if it doesn’t fit?
Absolutely. Unworn, tagged items can be returned within 14 days. See our Returns Policy.
Are groceries returnable?
Non-perishables in unopened packaging may be returned within 7 days. Perishables are final sale.
How long do refunds take to process?
Refunds are issued within 5 business days after we receive your return.
PAYMENTS & SECURITY
What payment methods do you accept?
We take Stripe, credit/debit cards, Google Pay and Apple Pay. All payments are secure.
Is my payment information safe?
Yes! We use SSL encryption and never store your card details.
Can I pay with cash on pickup?
Yes! Choose "Order on WhatsApp" at checkout, or call/email us to place your pickup order. Cash payment is accepted when you collect your meals.
SERVICES & BOOKINGS
How do I book a hair appointment?
Visit our Hair Services page, choose your style, and select an available slot.
How far in advance should I book braiding services?
Book at least 72 hours ahead. Weekend slots fill fast—schedule 1–2 weeks early.
Do you offer catering for large events?
Yes! Our African catering serves 20+ guests. Request a quote with your event details.
PRODUCT QUALITY
Are your African ingredients authentic?
Yes! We source directly from trusted producers in Nigeria and other countries.
Are your Ankara fabrics pre-washed?
All cotton Ankara is pre-shrunk and colorfast. Wash in cold water for best results.
How are ready-to-eat meals packaged?
Meals come in microwave-safe, insulated packaging to stay fresh during delivery/pickup.
